FAQ & Site Info

Currently we are shipping to following countries: United States, Alaska, Hawaii, Canada, Australia, United Kingdom, Austria, Belgium, Denmark, Finland, France, France (Metropolitan), Germany, Iceland, Israel, Japan, Lithuania, Luxembourg, Malaysia, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Romania, Singapore, Slovakia (Slovak Republic), Slovenia, Sweden, Switzerland, Taiwan, Virgin Islands (British), Virgin Islands (U.S.)

Yes, the quality of the beauty products we sell IS good, we never add counterfeit consmetics to our stores. The reason you may have never heard about them is because we collaborate with mass market brands from Japan, China, Hong Kong, Taiwan which are not represented in foreign markets.

We accept PAYPAL for all orders.

All the prices are in US Dollars.

Orders will be processed in 2 - 3 working days after we get your payment and order details.

Orders are shipping via Singapore Airmail or registered Singapore Airmail.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods - it includes skin care products and makeup. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

PRIVACY STATEMENT SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECTION 4 - ECRATER Our store is hosted on Ecrater. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Ecraters’s data storage, databases and the general Ecrater application. They store your data on a secure server behind a firewall. SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. SECTION 7 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. SECTION 8 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Customers are responsible for the custom and import duties.